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Public services and digital government during the pandemic (Roseth et al.)

Public services and digital government during the pandemic – Perspectives of Citizens, Civil Servants, and Government Institutions by Benjamin Roseth, Angela María Reyes, Karla Yee Amézaga published  by Inter-American Development Bank (2021).

“The COVID-19 pandemic has restricted mobility and led to a sudden increase in the dependence on digital tools for providing and accessing public services, as well as for teleworking by public servants. Have government institutions in Latin America and the Caribbean been able to rise to this challenge, continue operating, and providing services?…”

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