Wait no More (Roseth et al.)

Wait no more: citizens, red tape, and digital government by Benjamin Roseth, Angela Reyes, Pedro Farias, Miguel Porrúa, Harold Villalva, Sebastián Acevedo, Norma Peña, Elsa Estevez, Sebastián Linares Lejarrada and Pablo Fillotrani published by BID (2018). “This book is about the smallest unit of public policy: the government transaction. Government transactions – requesting a birth certificate, registering a property, or opening a business, for example – are the way that citizens and companies connect with the government..”Verificar em: