2023 OECD Digital Government Index: Results and Key Findings published by OECD (2023)
“The OECD Digital Government Index (DGI) assesses the efforts made by governments to establish the foundations necessary for a digital transformation of the public sector that is coherent and human-centred. Building on the pilot exercise conducted in 2020, the DGI serves as a resource for policymakers to support comprehensive policy reforms in the digital transformation of government to increase government productivity, enhance government services, and improve people’s lives.
Governments are operating in a demanding and evolving digital environment. They face a range of pressing challenges from the rapid pace of technological advancements and uptake of emerging technologies, such as Artificial Intelligence, to rising citizens’ expectations for seamless services.
Most governments intensified their efforts to digitalise the public sector during the COVID-19 pandemic, with the expectation that it would enhance their resilience and responsiveness. In this context, digital government emerged as a crucial means to guarantee continuity in the operations of the public sector and in the provision of essential government services…”
