E-Government Survey 2022: The Future of Digital Government published by United Nations (2022).
“Digital technology is increasingly blurring the lines between the physical, digital and biological spheres and is rapidly changing the way people live, work and communicate. The public sector is a case in point; in terms of policies, institutions, strategies and tools, there is no longer a clear distinction or separation between government and e-government.
With the evolution of digital government, public administrations and institutions around the globe have been irreversibly transformed—both structurally and in terms of the dynamic between Governments and the people they serve. These observations draw from two decades of analytical research and the monitoring of trends within the framework of the United Nations E-Government Survey.
While nearly every country is engaged in the process of digitalization, not all have achieved the same level of development, and while institutions at all levels are committed to modernization and digital transformation, approaches and outcomes vary greatly. Not all countries are able to achieve the same sustainable development gains through e-government development, and the benefits to communities and vulnerable segments of the population have been disproportionate and uneven. The COVID-19 pandemic has further exposed e-government divides between and within countries at the regional, national and local levels…”
