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Transforming Public Finance Through GovTech (O’Meally)

Transforming Public Finance Through GovTech: Discussion Points by Simon Carl O’Meally published by World Bank Group (9/2023).

“From Recommendations to Five Practical Lessons: What will it take?

Lesson 1: politics and power matter – political/bureaucratic leadership, incentives, and navigating them. Centrality of integrated public sector reforms.

Lesson 2: digital technologies/knowledge necessary but far from sufficient – skills mix, coordination failures… “do not digitize a mess!”

Lesson 3: the “user” must be at the very centre of the process – in design, implementation, monitoring and adjustment. Life events (needs a lot of important work). Access to internet, but are they satisfied?

Lesson 4: addressing the digital divide needs significant dedicated attention – the poorest, disabled and other vulnerable groups can be left behind. Lesson 5: risks – data/cyber/AI…citizen trust. This all needs careful attention (as noted in the paper)…”

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