E-Government Survey 2022: The Future of Digital Government published by United Nations (2022).
“Digital technology is increasingly blurring the lines between the physical, digital and biological spheres and is rapidly changing the way people live, work and communicate. The public sector is a case in point; in terms of policies, institutions, strategies and tools, there is no longer a clear distinction or separation between government and e-government.
With the evolution of digital government, public administrations and institutions around the globe have been irreversibly transformed—both structurally and in terms of the dynamic between Governments and the people they serve. These observations draw from two decades of analytical research and the monitoring of trends within the framework of the United Nations E-Government Survey…”